Play Smart.
Stay in Control with lbaji.

At lbaji, we believe that gambling should always be an enjoyable leisure activity — never a source of financial hardship, emotional distress, or personal harm. This principle sits at the very heart of how we build and operate our platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond.

Our responsible gaming programme is not a box-ticking exercise. It is a genuine, ongoing commitment to player welfare that informs product decisions, account management procedures, and the training of every member of our customer support team. We invest in responsible gaming tools, monitoring systems, and staff education because we understand that the long-term sustainability of lbaji as a platform depends entirely on the wellbeing of the players who use it.

lbaji operates on the principle that the vast majority of people who gamble do so safely and recreationally. However, we also recognise that for a minority of players, gambling can become problematic. Our role is to provide robust, accessible tools and clear information so that any player who needs help can find it quickly — and without stigma.

lbaji is dedicated to ensuring that all promotional content, bonus offers, and marketing materials are presented in a way that is honest, transparent, and not misleading. We do not target vulnerable individuals or use aggressive marketing tactics toward players who have previously self-excluded or requested cooling-off periods.

Age verification is a mandatory step in the lbaji registration and KYC process. We require all new players to confirm that they are 18 years of age or older at the point of registration. We reserve the right to request documentary proof of age — such as a National Identity Card (NID), passport, or government-issued driver's licence — at any stage of the account lifecycle, including before processing a first withdrawal.

If you are a parent or guardian and have reason to believe that a person under the age of 18 has accessed the lbaji platform using your device or payment details, please contact our support team at [email protected] immediately. We take underage gambling extremely seriously and will investigate all such reports promptly.

Self-exclusion is the most powerful responsible gaming tool available to lbaji players. When you activate self-exclusion, lbaji will suspend your account for the duration you specify — ranging from a short-term break of 30 days to a permanent, irrevocable exclusion. During any active self-exclusion period, the following restrictions apply without exception:

• Your lbaji account will be deactivated and you will not be able to log in.
• All pending promotional emails and marketing communications from lbaji will be suppressed.
• Deposits will be blocked — no payment method, including bKash, Nagad, Rocket, or Upay, will be accepted.
• Any active bonuses or free-play credits will be voided.
• Withdrawal of any verified balance held at the time of exclusion can be requested via our support team.

To request self-exclusion, contact our support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered account email address and your chosen exclusion period. Our team will process your request within 24 hours and send confirmation once your account has been suspended.

For short-term exclusions (30, 60, or 90 days), your account may be reactivated at the end of the exclusion period upon a verified written request. We will not contact you proactively to encourage reactivation. Any reactivation request is subject to a mandatory 24-hour reflection period before the account is restored.

Setting a deposit limit is one of the most practical ways to maintain control of your gambling budget on lbaji. Deposit limits allow you to define a maximum amount — denominated in Bangladeshi Taka (৳) — that you are permitted to deposit within a defined time period. Once that ceiling is reached, the lbaji platform will automatically decline any further deposit attempts until the period resets.

Increasing a deposit limit requires a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reflect before committing to a larger budget. Decreasing a deposit limit takes effect immediately with no delay, ensuring that players who wish to reduce their spending can do so at any point without restriction.

To set or modify your deposit limit, log into your lbaji account, navigate to the Responsible Gaming section of your account dashboard, and follow the on-screen instructions. Alternatively, contact our support team at [email protected] for assistance setting up limits via email.

lbaji's time-out features are designed to help players manage the amount of time they spend gambling — not just the amount of money. Research consistently shows that extended, uninterrupted gaming sessions increase the risk of impulsive decision-making and loss-chasing behaviour. Our time management tools help you stay in control of your sessions before patterns become problematic.

• Session Duration Reminders: Configure automatic on-screen notifications at intervals of 30, 60, or 120 minutes into a session. Each notification shows your current session duration and cumulative wager for that session, giving you a clear, factual picture of how long and how much you have been playing.
• Session Timeout: Set a hard maximum session length — from 1 hour up to 8 hours. When your session limit is reached, lbaji will display a full-screen reminder and, if this option is enabled, automatically log you out of your account until the next calendar day.
• Reality Check Prompts: Enable periodic reality check notifications that remind you of the time elapsed and prompt you to decide whether to continue or stop your current session. These are not automated logouts — they are deliberate pause points that require an active choice to continue.
• Cool-Off Breaks: Request a short voluntary break from gambling of 24 hours, 48 hours, or 7 days without fully closing your account. During a cool-off period, your account balance and history remain intact, but all real-money gaming features are suspended.

Problem gambling can develop gradually and may not always be obvious, even to the person experiencing it. lbaji encourages all players to periodically reflect honestly on their gambling behaviour. The following signs may indicate that gambling is becoming a problem rather than a recreational activity:

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use lbaji's self-exclusion tool or contact our responsible gaming support team. You do not need to be in a crisis to seek help — early intervention is always more effective than waiting until the problem has escalated.

lbaji acknowledges that our platform alone cannot address all aspects of problem gambling. For players in Bangladesh who need professional support beyond what our in-platform tools provide, we encourage seeking help from qualified counsellors, mental health professionals, and community support networks. Speaking openly with a trusted family member, a doctor, or a religious leader can also be an important first step.

While Bangladesh does not currently have a national gambling helpline equivalent to those in some other markets, the following general guidance applies for players seeking support:

• Talk to a trusted person: A family member, close friend, or community leader — sharing your concern openly is often the first and most important step toward change.
• Consult a medical professional: A general physician or mental health specialist can provide a clinical assessment and refer you to appropriate counselling or behavioural therapy services in your city (Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh).
• Use lbaji's built-in tools: Deposit limits, session limits, cool-off periods, and self-exclusion are all available immediately upon request — no waiting list, no fee, no judgment.
• Contact lbaji support directly: Our responsible gaming support team can guide you through all available tools, process a self-exclusion request, and provide a calm, non-judgmental space to discuss your concerns.

If you have any questions about responsible gaming at lbaji, wish to activate any of the player protection tools described on this page, or simply need to talk to someone about a concern related to your gambling habits, please do not hesitate to reach out. Our team is available 24 hours a day, 7 days a week — including during Eid, national holidays, and BPL and IPL cricket seasons when platform activity is at its highest.

lbaji is a safe and reliable platform committed to the highest standards of player protection. All responsible gaming tools are provided free of charge to every registered player. 18+ only. Gambling involves risk. Please play responsibly.